Conversational AI in 2022: How It’s Improving Customer Experience Chatbots are functional tools, while conversational AI is an underlying technology that may or may not be used to develop chatbots. Not all chatbots use conversational AI technology, and not every conversational AI platform is a chatbot. Conversational intelligence is being leveraged to enhance customer interactions, … Continued

Doomsday Or Dawn? Analyzing Artificial Intelligence’s Radical Reinvention Of Software As A Service The company’s AI algorithms scour a vast database of public and private information to provide users with relevant insights and competitive intelligence. Anthropic is one of the top AI SaaS companies focused on developing safe and ethical artificial intelligence systems. The company … Continued

AI in Retail Market: Enhancing Personalization and Efficiency in Retail It’s already being used for demand forecasting and customer sentiment analysis. This annual predictions process — collecting tons of information from various sources to arrive at projections for how the retail industry is likely to fare in the year ahead — could be upended if … Continued

Hilton Introduces Customer Service Chatbot to China As we’ve explored, the path forward is not merely about adopting new technologies, but about reimagining the role of every individual within the hospitality ecosystem. Across the hospitality and travel industries, other companies have similarly worked to simplify and personalize travel planning, booking and guest experience by adopting … Continued